Effective Date: September 24, 2026

At F2commerce, a product brand of Friends2a Technology, we respect your privacy and are committed to protecting the personal information of our website visitors, customers, merchants, and users of our Shopify apps, themes, and services.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you when you use the F2commerce website, Shopify apps, themes, documentation, and related services.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. About F2commerce

F2commerce is a product brand of Friends2a Technology, focused on developing Shopify apps, Shopify themes, eCommerce solutions, and related digital services.

F2commerce
A product of Friends2a Technology
Kaptai Rasta Matha, Chittagong 4221, Bangladesh

Email: AmzadHossen420360@gmail.com
Phone: +8801602438393

In this Privacy Policy, the terms “F2commerce,” “we,” “our,” and “us” refer to F2commerce and, where applicable, Friends2a Technology.

2. Information We Collect

We may collect different types of information depending on how you interact with our website, Shopify apps, themes, and services.

2.1 Information You Provide to Us

You may provide information directly to us when you:

• Contact us through our website
• Submit a contact or inquiry form
• Request support
• Purchase or subscribe to a service
• Request information about our apps or themes
• Subscribe to communications or newsletters
• Submit a service request
• Communicate with our team
• Participate in surveys, feedback, or other activities

This information may include:

• Name
• Email address
• Phone number
• Company or business name
• Shopify store information
• Billing or subscription-related information
• Messages and communications you send to us
• Other information you voluntarily provide

3. Information Collected Through Shopify Apps

When you install or use a F2commerce Shopify app, the app may access certain information from your Shopify store based on the permissions required for that particular app.

The information accessible to an app depends on:

• The specific app you install
• The Shopify permissions requested by that app
• The features you choose to use
• The configuration of your Shopify store

Depending on the app, this may include information such as:

• Shopify store information
• Store or merchant account information
• Product information
• Collection information
• Order-related information where required by the app
• Customer-related information where required by the app
• Theme or storefront configuration
• App settings and configuration data
• Vehicle, fitment, product compatibility, or other information entered into the app

We only seek access to information that is reasonably necessary for the functionality of the relevant app.

Important: Each F2commerce app may request different Shopify permissions. The permissions requested during installation should be reviewed by the merchant before installing an app.

4. How We Use Your Information

We may use collected information to:

• Provide and operate our website
• Provide our Shopify apps and themes
• Process service requests
• Provide customer and technical support
• Respond to inquiries
• Manage subscriptions and billing-related services
• Improve our apps, themes, website, and services
• Maintain and improve security
• Detect and prevent fraud, abuse, or unauthorized activity
• Troubleshoot technical problems
• Communicate important service-related information
• Send marketing or promotional communications where permitted
• Understand how our website and products are used
• Develop new features and products
• Comply with applicable legal and regulatory requirements

We do not use Shopify merchant or store information for purposes unrelated to the functionality of the applicable app unless permitted by law or otherwise authorized.

5. Shopify Store Data

For Shopify apps, F2commerce processes store information primarily to provide the functionality requested by the merchant.

For example, an automotive application may need access to product information, vehicle fitment information, or storefront-related information to provide vehicle compatibility or product-search functionality.

The exact data processed depends on the specific F2commerce app and the permissions approved by the merchant.

We do not require access to information that is unrelated to the functionality of the applicable app.

6. Cookies and Similar Technologies

Our website and services may use cookies and similar technologies to provide functionality, improve performance, understand usage, and remember certain preferences.

Cookies may be used for purposes such as:

• Website functionality
• Security
• User preferences
• Performance monitoring
• Analytics
• Improving user experience

You may be able to control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of some parts of our website.

7. Analytics and Website Usage Information

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages
• Approximate location information derived from technical data
• Date and time of access
• General website usage information

This information may be used to:

• Understand website usage
• Improve website performance
• Detect security issues
• Troubleshoot problems
• Improve our products and services

Where analytics or similar technologies are used, their operation may also be governed by the privacy policies of the relevant service providers.

8. How We Share Information

We may share information when reasonably necessary to operate our business and provide our services.

Information may be shared with:

Service Providers

We may use trusted third-party service providers that help us operate our website, applications, infrastructure, communications, customer support, billing, security, or other business functions.

These providers may only receive information necessary to perform the services they provide to us.

Shopify

When you install or use a F2commerce Shopify app, information may be processed through Shopify and the Shopify platform as necessary to provide the app’s functionality.

Shopify’s own privacy practices are governed by Shopify’s privacy policies and terms.

Legal Requirements

We may disclose information if we believe disclosure is reasonably necessary to:

• Comply with applicable law
• Respond to legal processes
• Protect our rights
• Protect our users
• Investigate fraud or abuse
• Protect the security of our services
• Prevent or address illegal activity

Business Transfers

If F2commerce or Friends2a Technology is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

9. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

Security measures may include:

• Access controls
• Authentication mechanisms
• Secure communication technologies
• Monitoring and security procedures
• Limited access to sensitive information
• Regular maintenance and updates

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our services
• Maintaining business and transaction records
• Providing customer support
• Meeting legal obligations
• Resolving disputes
• Preventing fraud or abuse
• Enforcing agreements

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

For Shopify apps, certain information may remain available for a limited period after an app is uninstalled where necessary for legitimate business, security, legal, or compliance purposes.

11. Your Rights and Choices

Depending on where you live and applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Request a copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

To exercise applicable rights, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

12. Marketing Communications

If you choose to receive promotional communications from us, we may send information about:

• F2commerce apps
• Shopify themes
• Product updates
• New features
• Services
• Promotions
• Educational or informational content

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Service-related communications, such as important account, security, billing, or product notices, may still be sent when necessary.

13. Third-Party Websites and Services

Our website or services may contain links to third-party websites, platforms, applications, or services.

These third parties operate independently from F2commerce.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policy of any third-party service before providing personal information.

14. Children’s Privacy

Our website and services are intended for businesses, merchants, and general users and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

15. International Data Processing

F2commerce and its service providers may process or store information in countries other than the country where you live.

Where information is transferred internationally, we take reasonable steps to protect the information in accordance with applicable privacy laws and this Privacy Policy.

16. Shopify App Data and Uninstallation

If you install a F2commerce app through Shopify, the app may process Shopify store information according to the permissions granted during installation.

If you uninstall an app, access to your Shopify store may be removed or restricted according to Shopify’s app and authorization mechanisms.

Certain information may nevertheless be retained for legitimate purposes such as:

• Legal compliance
• Accounting and transaction records
• Security
• Fraud prevention
• Dispute resolution
• Customer support
• Internal business records

If you want to request deletion of information associated with your use of a F2commerce app, you may contact us using the information below.

17. Data Deletion Requests

You may request deletion of personal information associated with your use of our website, services, or Shopify apps, subject to applicable legal requirements and legitimate business purposes.

To request deletion, contact:

Email: AmzadHossen420360@gmail.com

Please include:

• Your name
• Your email address
• Shopify store URL, if applicable
• The F2commerce app involved, if applicable
• A description of your request

We may need to verify your identity or ownership of the relevant account or store before completing the request.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Shopify apps
• Website functionality
• Business operations
• Legal or regulatory requirements
• Privacy and security practices

When we make changes, we will update the Effective Date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle information.

19. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle information, please contact us.

F2commerce

A product of Friends2a Technology

Address:
Kaptai Rasta Matha, Chittagong 4221, Bangladesh

Email:
AmzadHossen420360@gmail.com

Phone:
+8801602438393

Website:
F2commerce

20. Your Acceptance

By using the F2commerce website, Shopify apps, themes, or related services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the relevant website or service.