Privacy Policy

Privacy Policy

Effective Date: October 15, 2026

At Friends2a Technology, we respect your privacy and take reasonable steps to protect the information you share with us. This Privacy Policy explains what information we may collect, how we use it, and how we handle that information when you visit our website, contact us, or use our products and services.

Friends2a Technology is a technology and SaaS product company. We build digital products, software solutions, AI-powered tools, automation systems, and technology platforms. We also provide custom technology services to businesses.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly when you contact us, request a service, submit a form, create an account, purchase a product, or communicate with our team.

Depending on how you interact with us, this information may include:

  • Name
  • Email address
  • Phone number
  • Company or business name
  • Billing information
  • Website or Shopify store information
  • Wix site or app information
  • Project or service requirements
  • Information included in your messages or support requests
  • Other information you voluntarily provide to us

We may also automatically collect some basic technical information when you visit our website. This may include your IP address, browser type, device type, operating system, pages visited, referring website, and general information about how you interact with our website.

2. How We Use Your Information

We use the information we collect to operate our business, provide our products and services, communicate with customers, and improve our technology.

For example, we may use your information to:

  • Respond to inquiries and support requests
  • Provide our products and services
  • Manage projects and customer accounts
  • Develop and maintain websites, applications, and software
  • Provide Shopify development and related services
  • Provide Wix app development and related services
  • Provide AI, LLM and machine learning solutions
  • Process payments and invoices
  • Communicate with customers about projects, products, updates, or services
  • Improve our website and products
  • Monitor and maintain security
  • Detect and prevent fraud, abuse, or unauthorized activity
  • Meet legal, accounting, or regulatory requirements

We use personal information only when there is a legitimate reason to do so, such as providing a service you requested, operating our business, complying with legal requirements, or with your consent where required.

3. Shopify Apps and Services

Friends2a Technology develops Shopify themes, apps, and eCommerce solutions through our F2commerce brand.

If you install or use one of our Shopify apps, we may receive certain information from Shopify that is necessary for the app to provide its functionality.

Depending on the specific app, this information may include:

  • Shopify store information
  • Store settings
  • Product information
  • Collection information
  • Order-related information
  • Customer-related information
  • Theme or storefront information
  • Information required to provide specific app features

The exact information accessed depends on the individual Shopify app and the permissions required by that app.

We use Shopify-related information only for purposes connected with providing, maintaining, securing, and supporting our apps and services.

We do not sell Shopify merchant data or customer information.

4. Cookies and Similar Technologies

Our website and some of our services may use cookies and similar technologies.

Cookies help us remember preferences, understand how visitors use our website, improve website performance, maintain security, and provide certain website features.

Third-party services used on our website may also use cookies or similar technologies for analytics, security, payment processing, or other functionality.

You can manage or disable cookies through your browser settings. Some parts of the website may not work properly if certain cookies are disabled.

5. How We Share Information

We do not sell or rent your personal information.

We may share limited information with trusted third-party service providers when they help us operate our business or deliver our products and services.

These providers may include services related to:

  • Website and cloud hosting
  • Payment processing
  • Email and communication
  • Analytics
  • Security
  • Software infrastructure
  • Shopify services
  • Wix services
  • AI and large language model (LLM) providers
  • Customer support
  • Marketing and advertising

We only share information that is reasonably necessary for the relevant service or purpose.

We may also disclose information when required by law, legal process, court order, or when reasonably necessary to protect our rights, users, systems, or business.

6. AI, Automation and Software Services

Some of our products and services may use artificial intelligence, automation, APIs, or third-party software platforms.

When AI or automation features are used, information may be processed by the technology providers required to operate those features.

We aim to use only the information necessary for the relevant functionality and take reasonable steps to protect information processed through our systems.

The specific data handling practices may vary depending on the product or service you use.

F2SI LLM Studio solutions that use third-party AI providers, such as OpenAI or Anthropic, send the information needed for the requested feature to those providers, and that information is processed under the providers’ own terms. For private or on-premise AI solutions, the models and the data they process can run on the client’s own servers or local devices, so that data does not need to leave the client’s environment unless the client chooses otherwise.

Please avoid submitting sensitive personal information to AI features unless it is necessary and has been agreed for the relevant project.

7. Data Security

We take reasonable technical and organizational measures to protect information from unauthorized access, misuse, loss, alteration, or disclosure.

Our security measures may include access controls, secure hosting environments, authentication mechanisms, monitoring, and other appropriate safeguards.

However, no online service or method of electronic transmission can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted or stored through the internet.

8. Data Retention

We keep personal information for as long as reasonably necessary for the purpose for which it was collected.

The retention period may depend on:

  • The type of information
  • The service or product involved
  • Our business requirements
  • Customer support requirements
  • Legal, tax, accounting, or regulatory obligations

When information is no longer required, we may delete, anonymize, or securely dispose of it.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request restriction of certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications

If you receive marketing emails from us, you can unsubscribe using the instructions included in the email or contact us directly.

Some information may need to be retained when we are legally required to keep it or when it is necessary for legitimate business purposes.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, platforms, or services.

These third-party services have their own privacy policies and terms. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

11. Our Products and Technology Platforms

Friends2a Technology develops and operates technology products and platforms under different brands.

F2commerce

F2commerce is our Shopify and eCommerce-focused brand. It provides Shopify themes, apps, custom development, automation, and other eCommerce solutions.

F2SI LLM Studio

F2SI LLM Studio is our AI and machine learning service line. It provides LLM API software engineering and automation (using services such as OpenAI and Anthropic Claude, with RAG, MCP and function calling) and private, on-premise AI solutions built on fine-tuned open-source models.

For API-based solutions, the content you or your users submit may be processed by third-party model providers under their own terms and privacy policies. For private or on-premise deployments, the models run on servers or edge devices chosen by the client, and the data handled by those systems is governed by the client’s own policies and the project agreement.

Specific F2SI LLM Studio projects may have additional privacy terms depending on the data involved and how the solution is deployed.

F2 Wix Labs

F2 Wix Labs is our Wix-focused brand. It builds Wix apps and AI-powered tools, including apps offered through the Wix App Market and custom apps built for individual Wix customers.

If you install or use one of our Wix apps, we may receive certain information from Wix that is necessary for the app to work, such as basic site or account information, app settings, and other information related to the features you choose to use. The exact information depends on the individual app and the permissions it requires.

We use Wix-related information only to provide, maintain, secure, and support our apps and services. We do not sell Wix site owner or customer information.

F2HealthChain

F2HealthChain is a healthcare technology initiative focused on building modern digital solutions for the healthcare ecosystem.

Specific F2HealthChain products or services may have additional privacy terms depending on how they collect and process information.

F2PropertyChain

F2PropertyChain is a property and real-estate technology initiative focused on digital tools and software solutions for the property sector.

Specific F2PropertyChain products or services may have additional privacy terms depending on the service being provided.

12. Business and Technology Services

In addition to our own products, Friends2a Technology provides technology services to businesses.

These may include:

  • Shopify App Development
  • Shopify Theme Development
  • Shopify n8n Automation Integration
  • Shopify AI Agent Development
  • Web Application Development
  • WordPress Design and Development
  • Custom AI Agent Development
  • LLM API Software Engineering and Automation
  • Private and On-Premise AI Solution Development
  • Wix App Development
  • Software Development
  • Web Security
  • SEO and Digital Marketing
  • Video Editing
  • Custom Digital Solutions

When we work with a client, information provided as part of a project may be processed only as reasonably necessary to deliver the agreed service.

13. Children’s Privacy

Our website and services are not specifically designed for children.

We do not knowingly collect personal information from children where applicable law requires parental consent.

If you believe that a child has provided personal information to us, please contact us so that we can review the information and take appropriate action.

14. International Data Processing

Friends2a Technology may work with customers, technology providers, and service providers located in different countries.

As a result, information may sometimes be processed or stored outside the country where you live.

Where applicable, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable privacy requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our products, services, technology, or legal requirements change.

When we make changes, we will update the Effective Date at the top of this page.

We encourage you to review this page occasionally to stay informed about how we handle personal information.

16. Contact Us

If you have any questions about this Privacy Policy, our products, or how we handle personal information, you can contact us using the information below.

Friends2a Technology

Email: AmzadHossen420360@gmail.com
Phone: +8801602438393
Website: friends2a-technology.com

Office Address:
Kaptai Rasta Matha,
Chittagong 4221,
Bangladesh.